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Disputes

The customer is entitled to file a complaint in case of finding incorrect information in his credit report.

Qatar credit bureau will check the accuracy of the information disputed by the customer in coordination with the member institutions

and the sources that provided the data to the Bureau.


 

The required supporting documents of a complaint:

Individual:

  • The required supporting documents to file a consumer complaint:

    • The original Qatar ID card of the customer.

    In case of authorization (Individual):

    • Authorization letter from the client authorizing the applicant to receive his/her credit report and file a complaint.
    • The original valid  Qatar ID card of the client (owner of the credit report).
    • The original valid Qatar ID card of the authorized person to receive the credit repot.
    • Fill in a credit report request form and attach a copy of the documents mentioned above.
    • All documents that support the validity of customer complaint (if any).

    Commercial:

  • The required supporting documents to file a commercial complaint:

      • The original Qatar ID card of the owner of the company.
      • The commercial registration number or a valid commercial licenses number of entities that do not have a commercial registration number.
      • A valid original Establishments ID.

      In case of authorization (Commercial):

      • Authorization letter from the company with a company stamp authorizing the applicant to receive his/her credit report.
      • The original valid Qatar ID card of the applicant.
      • The original valid Qatar ID card of the owner of the company.
      • Fill in a credit report request form and attach a copy of the documents mentioned above.
        • All documents that support the validity of customer complaint (if any).